Jan 25, 2018

Customer Support Specialist

IoT Operations(http://www.tele2.com/iot/) is a group within Tele2 Shared Service Center (Reg. No. 40003690571). IoT/M2M is currently one of the fastest-growing industries and the development potential is tremendous. It is already a natural part of our daily lives and its impact will be as big as the mobile or internet revolution. Together we enable our customers to focus on what they know best – their own businesses.

Permanent position Riga Full time/40h English Deadline: 2018-01-25

Your main tasks will be:

  • Resolve technical incidents in dialogue with our customers
  • Providing customer service by phone and e-mail
  • Setting up new customers and helping them getting started with IoT 
  • Be part of the IoT Service Desk and as well as the global IoT team

This role is meant for You, if You have:

  •  Strong knowledge of English, both written and verbal
  • Experience in customer support
  • Self driver personality with excellent communication skills 
  • Operative and flexible personality with good problem solving skills

As an advantage, you have:

  • Experience in Troubleshooting (Telecom) & Machine -2 - Machine / Internet of Things
  • University degree from technical field or equivalent work experience
  • Basic knowledge of Telecom Systems and Mobile Networking

What we offer in return:

  •  An exciting & stimulating workplace with career opportunities in a stable, though fast growing company with more than 650 employees in Riga
  • Salary that will drive & motivate you, together with continuous development
  • Friendly, professional & ready-to-help colleagues in an international environment
  • All social guarantees, health insurance, mobile phone & paid phone bills
  • Living the Tele2 WAY – Quality, Open, Flexible, Cost Conscious, Action & Challenge
Apply now