Dec 21, 2017

Service Desk 1st Line Support Specialist

Permanent position Riga Full time/40h English Deadline: 2017-12-21

Your main tasks will be:

  • Provide 1st Line support for all IT systems in area of responsibility
  • Logging, categorizing and prioritizing all incidents and service requests
  • First line investigation, diagnosis and resolution
  • Managing the lifecycle of incidents and service requests, escalating as appropriate
  • Keeping users informed on the status of incidents and service requests
  • Closing incidents and service requests
  • Coordinate communication between users and other support groups

This role is meant for You, if You have:

  • IT education is preferable, students may also apply
  • Strong communication skills
  • Commitment to continous learning
  • Experience with IT Support or similar Customer Service environment
  • Fluent speaking, writing and reading skills in English
  • Ability to prioritize work, based on different situations
  • Good knowledge of computer and Microsoft products
  • Knowledge in Active Directory, Group policy would be an advantage
  • Knowledge about ITIL concept is preferable

What we offer in return:

  • An exciting & stimulating workplace with career opportunities in a stable, though fast growing company with more than 650 employees in Riga
  • Salary that will drive & motivate you, together with continuous development
  • Friendly, professional & ready-to-help colleagues in an international environment
  • All social guarantees, health insurance, mobile phone & paid phone bills
  • Living the Tele2 WAY – Quality, Open, Flexible, Cost Conscious, Action & Challenge


Apply now