and Love


and Love


and Love

We are firm believers that diversity acts as a lever for profitability

True Corporate Responsibility

We are firm believers that diversity acts as a lever for profitability

Taking Corporate Responsibility seriously will in the long run result in abandoning CR as a separate etiquette. We are working hard to integrate material CR issues into our everyday work, and frankly said spending less time on less material areas. This resonates well with our overall approach as it amounts to nothing more than sound business practices. Rather than compiling extensive CR reports with information that does not focus on our most important and prioritized challenges and opportunities, we have chosen the challenger path in our reporting process as well. This path is right up our alley and sprinkled with our corporate values: Flexible, Open, Cost-Conscious, Quality, Action and Challenge.


In the Tele2 Annual Report 2013 you get ‘what you need in less space’. We have condensed the information in the Administrative report to include descriptions of only the most significant CR matters along with a set of key performance data, all externally assured by our financial auditors. In that way we have weighted, assessed and pressed CR events and results through the same needle eye as for all reported information. It is our view that CR often takes unreasonable much space and is too unfocused (storytelling instead of reporting), which we wanted to challenge and move away from. However, we admit that the tricky part is to find the right measures for intangibles – today, no existing standard or company has yet found that sweet spot to its fully extent.


We trust our stakeholders also trust us when it comes to ultimately determining what CR issues are most material to us, so that we can prioritize our efforts and resources on those. Yet, we acknowledge a widespread information need from parties other than readers of the Annual Report. Therefore, in addition to the CR information in Tele2’s Annual Report 2013, we present accompanying information, here on our website, in accordance with the G4 guidelines from the Global Reporting Initiative.


Ideally, we would like to stop talking about CR. It is just about managing our business in a smart and sound way, governing issues that need to be governed, and seizing opportunities that can leverage our offer to customers and create value for Tele2 and our shareholders. Over time, it is our ambition to report on CR matters just as part of regular corporate disclosures - much the same way as financial information is today. Until then, we will be transparent about what we do, how we do it and where we are going.

What is assessed to be material is not eternal; it may temporarily increase or decrease in importance, in line with current events and the development of society. This means that by using CR as a filter, we will keep identifying new material issues in which stakeholders will take interest. Our communication will continue to evolve, and we invite you to have your say on it. Or rather, we challenge you to do so!


Walking the talk, a matter of management and everyday actions

The following text is directly from the administration report of the Tele2 annual report 2013

We have identified a number of indicators that serve to evidence progress and result in our material areas; e.g. in the “comply” and “focus” areas.

2013 comprised an internal and external focus on Privacy and Integrity (Human Rights), the most material Corporate Responsibility area for a telecom operator. For Tele2, considerations related to privacy/integrity is particularly relevant in regard to exploiting opportunities as we move from voice to data, maintaining our customers’ trust, being compliant with laws, regulations, our codes and policies, following international norms and standards, being transparent with our way of working and reporting if/when infringements occur.

Tele2 has published official position papers for Data protection and Privacy and Freedom of Expression on our corporate website during fall 2012 with minor updates during early 2013. In addition, Tele2 has developed a process with clear mandates, roles and responsibilities for assessing and evaluating requests for network shutdown, which has been in place for more than a year. In terms of data protection, Tele2 is exploring measures of “privacy by design”, where privacy and integrity are built into new systems, products and services at an early stage. In conclusion, Tele2 has a robust approach to continue meeting stakeholders’ demands and the proposed new Data Protection Regulation by the European Union.

A management matter

The CR Advisory Group (CRAG) composed of Board members Mia Brunell Livfors, Lars Berg and John Shakeshaft as well as CEO Mats Granryd, Acting General Counsel and Head of CR, met three times during the year, held one conference call and conducted an extended CRAG meeting – with the full Board – during the year. The topics of discussion were principally privacy and integrity, compliance, stakeholder dialogues, measuring the value of CR and maintaining a strong customer focus.

In Q4 2013, a Privacy and Integrity Steering Group was formed in the Leadership Team, with four LT members. The Steering Group met once in 2013. Focus is on the continued development of internal measurements and routines within the framework of privacy/integrity. Tele2 pursued its efforts to keep integrating CR into processes and internal controls. 

Pushing our peers

In context of international interest in human rights in the telecom industry, and in line with a commitment to transparency, Tele2 challenged competitors, the industry and stakeholders by conducting Sweden’s first Capital Markets Day with a focus on CR. On April 9 stakeholders met, discussed and listened to presentations from Tele2’s Board members, CEO, CFO, Leadership team (LT) members and key responsible officers. The event was publicly announced, and open for registrants, and presentations including questions and answer sessions have been published on YouTube. In October, Tele2 organized a follow up CR Roundtable with participation from Tele2’s Board members, CEO and LT members for thirty-some investors and analysts.

While corruption risks in general are rated higher in some of the ten countries of operations, corruption may occur anywhere. Corruption is a material aspect and Tele2 has a zero tolerance policy for corruption, reporting on identified cases of corruption. During 2013, Tele2 participated in Sida’s Swedish Leadership for Sustainable Development collaboration, proposing with fellow subgroup colleagues to jointly push for an anti-corruption goal to be included as a new UN Sustainable Development Goal, replacing the former Millennium Goals.

Material areas

In addition to important achievements regarding privacy/integrity, Tele2 has strengthened the risk screening for the supply chain. This follows upon last year’s efforts to get Business Partners (BP) to sign the Tele2 BP Code of Conduct. Work in 2013 included a collaborative approach for follow-up through the Global e-Sustainability Initiative (GeSI), e.g. jointly screening CR risks in the supply chain and sharing results with peer companies. The audit questionnaire for the Code of Conduct audits of Business Partners was also updated during 2013.

Telecom operators can help combat climate change through smart products and services, reducing clients’ impact. One example in this regard is Tele2’s M2M offer. It is believed that this is only the beginning of the climate change abatement potential for telecom operators but for 2013 focus has principally been on privacy. With regard to Child Protection, Tele2’s approach is to take active responsibility within its operational control and sphere of influence. Tele2 has met its three targets for Child Protection, including blocking Child Sexual Abuse Images (CSAI) for customers and employees and systematically detecting CSAI among employees.

A topic of interest during the year has been CR and remuneration to employees. For Tele2 CR is a prerequisite for maximum short-, mid- and long term value creation, and as such already influences remunerations. Over time, it cannot be excluded that Tele2 may consider specific CR parameters.

Tax compliance is a material CR area included in the CR Strategy. Tele2 complies with local tax regulations and follows the OECD Guidelines for Multinational Enterprises as well as its Code of Conduct.


Continuing to integrate CR into business processes and internal controls naturally includes reporting as well. In 2013, Tele2 took a step forward in moving mature and material KPIs into the administration report and Notes. The results of these areas reflect Tele2’s performance in privacy and integrity, fair business practices, legal compliance including fines or sanctions for anti-trust, monopoly practices, environmental issues, electromagnetic field as well as a number of cases of anti-corruption and actions taken. Tele2’s intention is to continue including results and KPIs at the same pace as information, criteria and data reliability matures on par with the standards of financial data and information. For additional CR reporting and information, see our corporate website with the GRI Index for 2013 in accordance with Global Reporting Initiative’s G4 as well as Note 39.


Want more numbers on energy consumption and employee turnover?



There where no incidents of

discrimination reported during the year

Supply chain and business partners (G3-HR2, G4-HR4, 5, 6)

The KPIs available in GRIs G4 are not optimal for us so we have chosen to do a narrative disclosure for supply chain sustainability.

Tele2 requires its significant Business Partners, with contract values exceeding 1MSEK per year, to sign the Tele2 Business Partner Code of Conduct. By doing so Tele2 includes clauses about Human Rights, Labor Rights, Anti-corruption and Environment etc. into a vast majority of its agreements with its business partners. The signing process has been mostly driven by Procurement and is described more in detail on our homepage.

Having several thousand of Business partners, we cannot fully exclude the risk of child labor, compulsory labor or violations of the rights to freedom of association and collective bargaining deep down in the value chain. Our way of managing such risks is through the Business Partners Code of conduct signing process, screening and follow up. In the BP Code we request the Business Partner to take responsibility for its supply chain.

Corruption (G4-SO5)

Tele2 has had one reported case of corruption during the year, which was in Kazakhstan. This resulted in employees being dismissed and contracts with business partners were terminated or not renewed. There has not been any reported concluded public legal cases brought against Tele2 during the year. The Tele2 definition of corruption exclude pure telecom fraud cases. For additional information regarding the definition please refer to Tele2’s website, CR section.

Anti-competitive behavior, anti-trust, and monopoly practices (G4-SO7)

Number of reported legal actions for anti-competitive behavior, antitrust, and monopoly practices, pending or completed, in which Tele2 has been identified as a participant during the year is stated below.


Laws and regulations (G4-SO8)

Tele2 has not had any reported significant fines1), sanctions for noncompliance with applicable laws and regulations during the year or cases brought through dispute resolutions.

1) Significant fines is defined as exceeding EUR 250 000 (equivalent to SE K 2.2 million).

2) If we receive negative outcomes, Tele2 expects the fines to be insignificant.

Products and services health and safety impacts (G4-PR2)

Tele2 has not had any reported non-compliance incidents concerning the products’ and services’ health and safety impacts during their life cycle, resulting in fines, penalties, warnings or non-compliance with voluntary codes during the year.

Customer surveys (G4-PR5)

End user satisfaction rates for Q4 2013 (based on COPC Global Standard). A result of 85% or above is classified as "high performance". End user satisfaction surveys are done directly after the contact, and hence the score reflects the customers’ satisfaction with their last contact with Tele2.

Marketing communication, advertising and sponsorship (G4-PR7)

Number of reported incidents of non-compliance regarding marketing communication, advertising and sponsorship, resulting in fines, penalties, warnings or non-compliance with voluntary codes during the year are stated below.

Customer privacy and losses of customer data (G4-PR8)

Number of reported substantiated complaints during the year, regarding breaches of customer privacy and losses of customer data, from outside parties and substantiated by Tele2 or from regulatory bodies as well as identified leaks, thefts or losses of customer data is stated below.


Tele2 Croatia had minor loss incidents due to human errors. For example, the Postal Service by mistake delivered the bill of a business customer to the wrong address.

Tele2 Lithuania, had one reported case from outside parties affecting several customers, of which 15 complained.

Tele2 Austria has received complaints since customers have been contacted without consent and because customer data has not been deleted fast enough in the system after the customer has left Tele2.

The use of products and services (G4-PR9)

Tele2 has not had any significant fines during the year for non-compliance with laws and regulations concerning the use of products and services. 

Significant fines is defined as exceeding EUR 250 000 (equivalent to SEK 2.2 million).


Electricity consumed in base stations, which counts for approximately 71% of our total emissions, is by far the largest source of indirect emissions.

Based on the result in 2013, Tele2 could be said to have a potential environmental liability related to climate change of 81,000 tons of CO2-eq. Should these emissions be regulated, for instance in a future "Kyoto agreement" in 2015 it could mean an estimated cost of 450,000 EUR for buying allowances, calculated by using today's spot price in the EU Emission Trading System (EU-ETS) (5.60 EUR, 2014/01/31).

Environmental regulations (G4-EN29)

Tele2 has not had any significant fines1), non-monetary sanctions or cases brought through dispute resolution mechanisms during the year.

1) Significant fines is defined as exceeding EUR 250 000 (equivalent to SE K 2.2 million).



Read more about our GRI Index and Disclosure of Management Approach here





Strategy and analysis



G4-1 CEO statement, strategy, vision and goals

Tele2 Annual Report 2013, page 2-3


Organizational profile



G4-3 Name

Tele2 Annual Report 2013, page 8


G4-4 Brands and offer

See section on Products and Services on our website


G4-5 Headquarters

Tele2 Annual Report 2013, page 69


G4-6 Countries of operation

Tele2 Annual Report 2013, page 65


G4-7 Ownership

Tele2 Annual Report 2013, page 8


G4-8 Markets

Tele2 Annual Report 2013, page 10


G4-9 Scale of operations

Tele2 Annual Report 2013, page 8-9


G4-10 Employees

We report Full Time Employees (FTE) in the Tele2 Annual Report 2013 (page 55). Workforce by gender is reported in G4-LA12. No significant variations in employment numbers.


G4-11 Collective bargaining

Employees in Sweden are covered by collective bargaining agreements. For other countries it varies but Tele2 has a positive view on collective bargaining agreements and such agreements are in line with our Code of Conduct.


G4-12 Supply chain

Most suppliers, considering spend, are producers of input material or products such as handsets, base stations, sim cards, construction companies for telecom mast constructions, Network & IT system solutions platforms as well as service providers within areas such as customer operations and media. Additionally suppliers, or Business Partners as we call them in a wider sense, are consultants, financial auditors, M&A firms, legal advisors, etc.
Suppliers are either contracted through Group Procurement, Country Procurement or directly by various business ownership parties at Group or country level. Our first tier supply lines are estimated to cover several thousands of contracts.


G4-13 Significant changes

With several thousands of suppliers, there are naturally changes from year to year as contracts expire and new potential suppliers enter the market. Our most significant change resulted from the divestment of our Russian operations and the suppliers that followed with it. Share capital information is available in the Annual Report.


G4-14 Precautionary principle

The precautionary principle is relevant for electro-magnetic fields where we follow research as it develops.


G4-15 External commitments

We adhere to applicable parts of the following: the United Nations Universal Declaration of Human Rights, the International Labour Organization’s core conventions, the OECD Guideline for multinational enterprises, the United Nations Global Compact, the United Nations Guiding Principles on Business and Human Rights and the Children's Rights Business Principles.


G4-16 Memberships

GSMA, the Global e-Sustainability Initiative (GeSI) as a regular member and the Sida Swedish Leadership for Sustainable Development (SLSD) initiative, no particular funding or sponsoring.


Material aspects and boundaries



G4-17 Entities included

The report covers Tele2 Group. Legal entities are listed in the consolidated financial statement in Note 19 in the Tele2 Annual Report 2013 (page 65).
Our Russian operation has been excluded, since it was divested in March. However, this will affect comparability from 2012 to 2013.


G4-18 Materiality process and boundaries

Our stakeholders have been very clear with their priorities, so defining the content of our report is not much of a challenge, except when it comes to condensing its format. During the year, our CR Strategy has indeed proven valid and the three focus areas have even grown in importance. Reporting content therefore reflects our approach, supported and established through dialogues, our most material topics and our management of them. Our boundaries were defined during in-house discussions with for example the Legal department, where the degree of ownership and areas of work for each entity were reviewed.

The content of reported information mirrors our material areas in the CR Strategy, with an emphasis on our focus areas. The strategy, and combined materiality analysis, was developed in April-August 2012 and presented and approved by the Leadership team in August 2012. The process beyond the CR strategy was a strategic stakeholder dialogue where the Leadership team and key personnel were interviewed about their view on "need to have" and "nice to have" areas for reaching our wanted position in 2020. Each LT member representing his/her business area of responsibility conveyed various stakeholders' views in their respective field. Ultimately, it was Mats Granryd (CEO), who proposed the final adjustments resulting in the prioritizations that we are working with today. In a parallel process additional input had been provided by investors, NGOs, the employee survey "My Voice", media analysis, peer reviews, the political arena and debate as well as the development of international norms and standards - all in all providing relevant context and feedback to the materiality table and CR strategy.

The implementation of the reporting principles goes hand in hand with our values, owners' requirements, codes and policies and the tone at the top. This made it all the easier to implement and live up to the reporting principles, such as stakeholder inclusiveness, completeness, materiality, sustainability context, comparability, balance, accuracy, clarity etc. The principles are in line with regular (financial) reporting so ensuring a fulfillment of the CR/GRI reporting principles is a common goal internally.


G4-19 Material aspects

We have chosen to merge our CR Strategy and Materiality analysis in one table for enhanced clarity and transparency about how we prioritize things. Material aspects are to be found in the Focus and Comply sections of the strategy.

Both our Focus and Comply areas could be seen as material within our first, second and third tier boundaries (see the Boundary figure) as well as beyond. However being several tiers upstream in the supply chain significantly decreases our level of control and influence or even the possibility to identify  (“material”) risks.


G4-20 Aspect inside boundary

See G4-19. Privacy and integrity are partly outside of our boundary. According to the UN it is states responsibility to protect human rights through solid laws and regulations. Regarding surveillance, it is up to each relevant national Authority, such as the National Security Agency, to obtain permission - such as a warrant or court order - to conduct surveillance lawfully. As an operator, we cannot assess or evaluate whether the NSA is right or wrong in their decisions (e.g. whether the warrant is issued for the right reasons). We do not have that mandate, nor information or the responsibility to do so. Instead, General Prosecutor is in most cases the supervising Authority that ensures a correct, safe and lawful usage of surveillance for fighting crimes. What we can do is to assess the requests we do get so they are in compliance with applicable protocols and therefore lawful.


G4-21 Aspect outside boundary

See above, G4-19-G4-20.


G4-22 Restatements

No significant restatements within the CR field.


G4-23 Scope

Boundaries are the same but figures and data exclude our Russian operation, which was divested in March-April 2013. That change will affect comparability with previous years’ results.


Stakeholder engagement



G4-24 Stakeholder groups

We are open to engage with all relevant stakeholders. Stakeholder dialogues are conducted regularly in various formats during the year, ranging from one-to-ones to larger gatherings.


G4-25 Stakeholder identification

We are open to any constructive dialogue, e.g. we do not exclude anyone. During the year we have offered, in addition to regular dialogues, one CR Capital Markets Day on the 9th of April, and one CR Roundtable on the 11th of October for investors.


G4-26 Stakeholder engagement

Stakeholder engagements are built into business processes. This includes having CR questions in the employee survey "My Voice", customer surveys, Corporate Responsibility Advisory Group (CRAG) meetings for dialogues with our largest owner, being active with Government Relations and the EU/EC, answering questionnaires from NGOs, meeting analysts, analysing media reports, and so on. Occasionally or when deemed necessary, we conduct specific tailored engagements to develop the CR Strategy and the materiality analysis, for instance, as we did in 2012. The frequency of engagements varies from once a year (My Voice) to several times a year (investors). We have not had any particular separate engagement for the preparation of the report.


G4-27 Stakeholder topics

Key topics have mainly included: Privacy and Freedom of Expression (investors, Kinnevik/owners, NGOs, media, indices, customers), customer focus (Kinnevik), pursuing opportunities related to telecoms operators’ potential to help abate climate change (investors), tax compliance (investors, NGOs), CR and remuneration (investors), anti-corruption work and result (investors, owners/Kinnevik, NGOs, media, indices), recollection of used handsets (investors, indices) and push back to Governmental requests (investors, owners, NGOs, media). Other topics raised have been environmental issues (several indices), local community (indices, investors) and a variety of less material topics already presented and explained on our corporate website.


Report profile



G4-28 Reporting period

2013-01-01 to 2013-12-31


G4-29 Previous report



G4-30 Reporting cycle



G4-31 Contact

Head of CR: Marie Baumgarts,
email:, phone: +46145 426 4458+46145 426 4458


G4-32 GRI option and index

Tele2 reports G4 in accordance – Core.  

The Administrative report has been externally assured by Deloitte under the same terms as financial data. One Assurance report has been issued indicating a higher degree of assurance compared to, for example, limited assurance according to RevR 6.


G4-33 External assurance

The Administrative report is externally assured by Deloitte.
The Assurance Report is available in the Annual Report.
Deloitte is independent to Tele2.

The CR information is being integrated into business processes and so is reporting and assurance. Seeking external assurance is one of Kinnevik's CR Requirements. Inserting CR data into the Administrative report was a decision by the CFO and the Head of CR.





G4-34 Governance structure

See the Corporate Governance Report and the CR Governance section at the web


G4-35 Delegating authority

See the Corporate Governance Report and the CR Governance section at the web 


G4-36 Position and responsibility

See the CR Governance section at the web 


G4-37 Consultation

AGM for shareholders and regular stakeholder dialogue processes for other stakeholders. During 2013 Tele2 hosted two events with the CR CMD being the first and the Roundtable for investors being the second. Read more about our CR CMD here


G4-38 Board composition

See the Corporate Governance Report, page 3 and onwards


G4-39 Chair of the highest governance body

See the Corporate Governance Report, page 3 and 6


G4-40 Nominations

See the Corporate Governance Report, page 3, and the external webpage


G4-41 Conflict of interest avoidance

See the Corporate Governance Report


G4-42 Purpose, value and mission

AGM and the Corporate Governance Report


G4-43 Boards knowledge of CR

The CRAG members supports the Board in CR matters. During the fall Tele2 conducted one extended CRAG meeting with the full Board. The meeting took place in Amsterdam. For each Board meeting the Head of CR prepares a “CR Update” appendix to the Board material.


G4-44 Evaluation of performance

See Corporate Governance Report, page 5


G4-45 Identify risks and opportunities

CR risk management is part of Kinnevik’s CR requirements. Risks is discussed in the CRAG and management of risks are reported in the CR Update to the Board meetings. Stakeholder consultation normally includes discussions about risks. For 2013, risks for human rights violations or the risk of being in complicit with human rights violations (privacy and integrity) have been a particular focus in dialogues with stakeholders.


G4-46 Review of risk processes

See the Corporate Governance Report, page 5


G4-47 Frequency of review

Once every quarter in the CRAG meetings and Audit Committee meetings.


G4-48 Approval of CR report

Tele2’s most material aspects are reported in the Administration Report which is externally assured and approved by the Board.


G4-49 Critical concerns

One reporting channel is the CR Update appendix to each Board meeting. CRAG is another.


G4-50 Nature and number of critical concerns

2013 has comprised a focus on privacy and integrity, as described in the Administration Report.


G4-51 Remuneration policies

See the Annual Report 2013, page 25, the Corporate Governance Report, page 6-7, and the external webpage


G4-52 Process for determining remunerations

See the Annual Report, page 25, Remuneration Guidelines for senior executives (approved by the AGM).


G4-53 Stakeholders views

Shareholders approve the remuneration guidelines for senior executives through the AGM.


Ethics and integrity



G4-56 Code of conduct

Code of Conduct and Business Partner Code of Conduct, see the Our Responsibility section on our website


G4-57 Seeking advice

These are standard procedures and processes which varies depending on the subject matter. For privacy and integrity processes see the Administrative Report.


G4-58 Whistleblowing mechanisms

Tele2 has a whistle blower process in place. It is also available for our Business Partners that have signed our Business Partner Code of Conduct.


Specific standard disclosure


External assurance

DMA Material aspects

See this section, scroll down


Economic performance



G4-EC1 Economic value generated and distributed

Scroll up to the section "Crunch the numbers"


Environmental performance



G4-EN3 Energy consumption

Scroll up to the section "Crunch the numbers"


G4-EN15 Direct GHG emissions

Scroll up to the section "Crunch the numbers"


G4-EN16 Indirect GHG emissions

Scroll up to the section "Crunch the numbers"


G4-EN29 Fines or sanctions

Scroll up to the section "Crunch the numbers"


Social performance



G4-LA1 Employee turnover

Scroll up to the section "Crunch the numbers"


G4-LA6 Injuries and sick-leave

Scroll up to the section "Crunch the numbers"


G4-LA12 Employee diversity

Scroll up to the section "Crunch the numbers"


G4-HR3 Discrimination

Scroll up to the section "Crunch the numbers"


G4-HR4 Freedom of association and collective bargaining

Scroll up to the section "Crunch the numbers"


G4-HR5 Child labor

Scroll up to the section "Crunch the numbers"


G4-HR6 Compulsory labor

Scroll up to the section "Crunch the numbers"


G4-SO5 Corruption incidents

Scroll up to the section "Crunch the numbers"


G4-SO7 Anti-competitive behavior

Scroll up to the section "Crunch the numbers"


G4-SO8 Compliance: Fines and sanctions

Scroll up to the section "Crunch the numbers"


G4-PR2 Health and safety of products and services

Scroll up to the section "Crunch the numbers"


G4-PR5 Customer satisfaction

Scroll up to the section "Crunch the numbers"


G4-PR7 Marketing communication

Scroll up to the section "Crunch the numbers"


G4-PR8 Customer privacy and data

Scroll up to the section "Crunch the numbers"


G4-PR9 Compliance: Fines

Scroll up to the section "Crunch the numbers"




Material aspects are covered in our Code of Conduct and managed according to our corporate governance and internal controls procedures described in the Annual Report. E.g. we are working according to COSO with CR aspects as well as with any other matter. For a comprehensive description, see our Corporate Governance Report. The effectiveness of our management approach is evaluated at least once a year. Reported information covering our aspects with potentially high impacts has been externally verified by our financial auditors. The Assurance Report is available in the Annual Report.

To most (financial) professionals managing material aspects is nothing new and CR aspects is increasingly gaining interest and acceptance. This however, goes both ways so encouraging CR specialists to learn more about what current governance tools and internal control frameworks actually entail would facilitate reporting – not having to repeat descriptions twice using different vocabularies.


To specifically cross-reference the areas to the GRI categories, we consider the following to be material:

Material Aspects


Why Aspect is material

Potential impact



External Assurance

Economic (Economic performance)

Tax compliance is a “global challenge”



Yes (ref. AR)

Environmental (Energy, Emissions, Compliance)

Climate change is a global challenge


EN3, EN15, EN16, EN29

EN29 Yes, remaining No

Social/Labor Practices and Decent Work (Employment, Occupational Health & Safety, Diversity and Equal Opportunity)

Labor practices is important from an employer perspective and in supply chain where most of the risks occur


LA1, LA6, LA12


Social/Human Rights (Non-discrimination, Supply chain)

As above


HR3, HR4, HR5, HR6


Social/Society (Corruption, Anti-competitive behavior, Compliance)

Material in our markets


SO5, SO7, SO8


Social/Product Responsibility (Customer health and safety, Product and service labeling, Marketing communications, Customer privacy, Compliance)

Most material aspects which relates to our core services


PR2, PR5, PR7, PR8, PR9

PR2, PR7, PR8, PR9 Yes, PR5 No