Stakeholders have important input to give to everyone who listens. Tele2 works continuously with all of our stakeholders since we believe they help develop our business and give us valuable input on how to further increase our performance.
Stakeholders Dialogues are central to Tele2's CR work. Including stakeholders in the ongoing CR process through dialogues enables us to verify and prioritize among material issues; likewise, it enables us to gain a better understanding of and learn from each respective group. Our identified Stakeholder Groups are shown in the model below.
Key topics the last years have mainly included: ethics, risks for corruption and doing business in Kazakhstan (almost all stakeholder groups), Privacy and Freedom of Expression (investors, Kinnevik/owners, NGOs, media, indices, customers), customer focus (Kinnevik) and pursuing opportunities related to telecoms operators’ potential to help abate climate change (ICT organisations, investors).
We are open to any constructive dialogue, e.g. we do not exclude anyone. During 2015 we have offered, in addition to regular dialogues, two Roundtables where we presented information about Kazakhstan. We have actively been looking for more relevant parties to engage with.
Stakeholder dialogues refer to transparency, to not being a closed company, and to considering and using stakeholders' input in forming strategies. Tele2’s dialogues with its stakeholders are constantly on-going in different channels and Tele2 encourages such dialogues to take place.
Stakeholder engagements are built into business processes. This includes having CR questions in the employee survey "My Voice", customer surveys, Corporate Responsibility Advisory Group (CRAG) meetings for dialogues with our largest owner, being active with Governmental Relations and the EU, answering questions from NGOs, meeting analysts, analysing media reports, and so on. Occasionally or when deemed necessary, we conduct specific tailored engagements to develop the previous CR Strategy and the materiality analysis, for instance, as we did in 2012.
The frequency of engagements varies from once a year (My Voice) to several times a year (investors).
Tele2 has worked and reported since several years in accordance with the world’s leading reporting standard, the Global Reporting Initiative’s Reporting Guidelines. GRI's description of stakeholders, from G4:
"Stakeholders are defined as entities or individuals that can reasonably be expected to be significantly affected by the organization’s activities, products, and services; and whose actions can reasonably be expected to affect the ability of the organization to successfully implement its strategies and achieve its objectives. This includes entities or individuals whose rights under law or international conventions provide them with legitimate claims vis-à-vis the organization. Stakeholders can include those who are invested in the organization such as employees, shareholders, suppliers as well as those who have other relationships to the organization such as vulnerable groups within local communities, civil society.”
The outcome of our stakeholder dialogues is reported in the Administrative report, part of the Annual report, which has been externally assured by our financial auditor under the same terms as financial data. One Assurance report has been issued indicating a higher degree of assurance compared to, for example, limited assurance according to the Swedish standard RevR 6 (similar to ISAE 3000). The Assurance Report is available in the Annual Report. Our financial auditor is independent to Tele2.